Contact ID | Settings

  • Dial Attempts: Determines how many times the dialer will attempt to dial a number before failure. This setting will be overridden by the modem configuration dependent on the country of installation. For UL and cUL installations this value cannot be set above 8 and will be internally restricted if a value is programmed above this value. The dialing attempts operates in conjunction with the dialing delay setting.
  • Port Attempts: The port open attempts determines how many times the service will wait for the modem to become available if another service is already using modem communication. This operates in conjunction with the port open time settings.
  • Report Count: If set to a value other than 000 the report count will restrict the service from sending more than the programmed number of reports to the monitoring station. When using multiple reporting paths that potentially can report the same event to 2 or more locations, the report count should be programmed with an acceptable limit (Between 8 and 16 is recommended).
  • Handshake Time: The handshake time determines the time it takes for the remote receiving unit to answer and provide a handshake message for the contact ID format. By default this is set to 030 seconds and should only be adjusted if a longer than normal call completion is required.
  • Dial Time: The redial time determines inter phone number dialing timeout. A value of 20 seconds is programmed by default, meaning each phone number will be dialed with 20 second intervals from the time the previous call was terminated.
  • Off Hook Output/Output Group: The Off Hook output or output group is activated when the service takes the telephone line, and is deactivated when the service completes communication. This output setting can be used with remote exchange systems that require ground start communication connections.
  • Report OK Output/Output Group: The Report OK output or output group is activated when the service completes the reporting and the messages have been successfully acknowledged by the service returning a reporting complete result OK message. The output is not automatically deactivated and should be programmed with a timer, which can be connected to an external audible device to signal that the report was completed. Using this feature with the shorten exit delay for an area allows an end user to verify the communication path on arming of the building.

Background Monitoring

  • Enable Background Monitoring: When background monitoring is enabled the service will regularly send polling messages to confirm that the phone lines are operational. This ensures that issues in any of the phone lines (whether primary or backup) are detected.
  • Background Poll Time When OK: Determines how often (in seconds) the controller will check the status of the service when there are no known issues.
  • Background Poll Time When Known Failure: Determines how often (in seconds) the controller will check the status of the service when there is a known issue.
  • Offline Poll Report: The Contact ID event code, group number and zone number that the controller will send to poll the backup phone numbers.
  • Phone 1 Failed: The Contact ID event code, group number and zone number that the controller will use to report failed communication with Phone Number 1.
  • Phone 2 Failed: The Contact ID event code, group number and zone number that the controller will use to report failed communication with Phone Number 2.
  • Backup Phone Failed: The Contact ID event code, group number and zone number that the controller will use to report failed communication with the Backup Phone.